Overview
Remember to check “what’s new” (middle tile below) to look for changes on this intranet. Also a reminder for NTLs: please use the new Funding Documents (Service Agreement, Schedule of Supports etc) from the Service Delivery page from now on.
Find out about our organisation structure and who to ask what.
Our newsletters and other organisation and staff news.
Find all the guides and information about MyForce.
The Wellbeing Hub is here to support your wellbeing in and outside the workplace
Search the Intranet
Highlights
Frequently used and/or focus areas for staff.
The My Supports Way is an overall intro to how we deliver supports and is a must read for all staff.
A statement of our values and how we conduct ourselves to ensure we uphold these values and behaviours at all times.
Our overall process for the client relationship from first contact on, and key funding documents (Schedule of Supports, Service Agreement)
Find our new Incidents and Feedback/Complaints policies and processes under The My Supports Way section.
Employee Benefits
Find out your employee benefits! Benefits include car leasing, fitness passport and discounted flights!
Etrainu
Contact Delia (delia.verruso@mysupports.com.au) if you need help logging on.
There are three courses for all Support Workers and NTLs/CCs to complete:
Manual Handling for Disability Support Workers (3 hours)
Infection Control for Disability (1 hour)
Medication Management (1 hour)
For more info about eTrainu, see the News page.
Policies, Procedures & Help
Use the links below or the menu above to find policies, procedures, forms and more relating to each area.
Service Delivery
Learn about the My Supports way and everything related to the delivery of service such as Client Relationships, HIDPA, Early Childhood and more.
Health, Safety and Wellbeing
This page outlines staff wellbeing, and policies around maintaining a safe work environment (including the Infectious Disease Policy).
People & Culture
Read about the Code of Conduct, performance and rewards policies, as well as recruitment and termination policies.
Finance & IT
Find out about Travel Expenses, acceptable use of IT and how to protect personal data.
Marketing & Comms
This page contains the Style Guide, how to use and behave on social media along with everything you need to know about events.
Governance & Risk
In this section you will find the whistleblower policy for raising issues, spending authority, risk management and the process for developing policies.