This page includes key People and Culture policies for My Supports and is for the use of all My Supports Staff, ranging from documents about values to annual and other leave, pay & development, training and development and more.
An important policy that all staff must read is our Code of Conduct which describes the behaviours that we expect from everybody in My Supports.
If you’re looking for info about staff wellbeing and safety, visit the WHS page.
Wellbeing Hub
Our Wellbeing Hub is here to help you create a balanced and fulfilling work-life experience. We've gathered a wide range of resources and guidance to support your personal and professional well-being, ensuring you have everything you need to thrive.
The hub contains resources like details of our Employee Assistance Program (EAP), along with links to mental health support, health and fitness tips, and financial well-being tools. Whether you’re looking to boost your mental health, stay active, or manage your finances, we’ve got a wide range of resources designed to help you thrive in all areas of your life.
Employee Assistance Program
Our free confidential Employee Assistance Program (EAP) is provided by NVP – New View Psychology. NVP can be contacted on 1300 830 687 (option 1 or email nvpadmin@newviewpsychology.com.au ) to book an appointment with their clinicians. You can view the nearest psychologists in your area by accessing their web site: https://newviewpsychology.com.au/location/.
NVP are a national provider and can provide face-to-face, telephone support or online support. If you cannot meet face-to-face with a psychologist or counsellor, please do consider telephone and online clinicians in other states.
All invoices will be sent directly to the P&C Lead at My Supports for payment; These invoices are deidentified and do not include your details. You may access up to 3 sessions, each session lasting one hour, and more may be provided on recommendation from NVP.
Click on this flyer for more information on the EAP or to print and hand to employees.
P1.0 Staff Code of Conduct
The Code of Conduct is a statement on the values of My Supports and how we conduct ourselves to ensure we uphold these values and behaviours at all times.
P2.0 Recruitment and Selection
These documents define My Supports’ processes for the recruitment and selection of staff.
P2.0-01 Pre-appointment screening and Credentialling Policy and Procedure
P2.0-02 Safety Screening Assessment - Disclosable Outcome Form
P2.0-13 Requisition to Recruit Support Coordinator/Neighbourhood Team Leader
P2.0-11 Support Worker Interview Guide and Contract Request form (Word / PDF)
P2.0-12 Neighbourhood Team Leader/SC Interview Guide (Word/PDF)
Recruitment Guidance and Training
Recruiting Support Workers Training Presentation
P3.0 Staff Rewards
This section outlines our approach to staff rewards (pay and other rewards) and overtime.
P3.0 Rewards Framework (NTLs, Coaches and Enablers)
Attachments: NTL PD; Support Coordinator PD; SWTL PD
P3.3 Support Worker Rewards Framework (coming soon)
P3.4 Payroll and Superannuation Policy
P4.0 Staff Leave & Flexible Working
My Supports prides itself on being a flexible workplace. This section will include our processes and rules for various leave types and flexible working arrangements . . . our policies here are under development.
The Staff Development & Training Policy & Procedure sets out opportunities and requirements for development (including mandatory training) and supervision, and performance discussion/review processes.
P5.1-02 Annual discussion (short form)
P5.1-07 Mandatory Training Schedule for Operational Leaders (SCs, NTLs, CCs and Coaches)
P5.0 Development & Training
P6.0 Managing Performance
This section explains our approach to managing staff performance and processes for when staff leave the organisation.
WGEA Public Reports
In accordance with the requirements of the Workplace Gender Equality Act 2012, My Supports lodged its annual public report with the Workplace Gender Equality Agency (Agency) on 27 July 2024. Below are the reports for staff information and feedback.