The My Supports Way defines My Supports service offering and how organisational values are applied to service delivery. Also in this section - Feedback (complaints AND compliments!), Incident Management and Privacy, among others.

• S1.0 My Supports Way

• S1.1 Decision Making and Dignity of Risk Policy & Procedure

  • S1.1-01 Client Choice Risk Assessment

• S1.2 Client Rights - Policy

  • S1.2-01 Client Rights Policy (Easy Read)

• S1.3 Privacy Policy and Procedure

  • S1.3-01 Privacy Policy (Easy Read)

  • S1.3-03 Records Access and Correction Procedure

• S1.4 Diversity Inclusion and Equity Policy

• S1.5 Feedback, Compliments & Complaints Policy & Procedure

• S1.6 Incident Management Policy & Procedure

  • S1.6-01 Incident Management Flowchart

  • S1.6-02 Recognising and Responding to Signs of Abuse Procedure

  • S1.6-03 Major - Reportable Event Notification

  • S1.6-04 NDIS Reportable Incidents Procedure

  • S1.6-05 NDIS Reportable Incident Flowchart

  • S1.6-06 Responding to Allegations of Abuse Flowchart

• S1.7 Sexuality & Positive Relationships

• S1.8 Quality Policy and Procedure

• S1.9 Client Death Policy and Procedure

  • S1.9-01 Client Death Checklist

S3.0 Service Delivery

This section is all about the delivery of client supports - with a focus on “core supports”. Complex Care (HIDPA), ILOs, SIL others are covered in more detail further down this page.

• S3.0 Service Delivery Policy

• S3.1 Client Support Planning Policy & Procedure

  • S3.1-01 Client Risk Assessment Tool

• S3.2 Mealtime Management Policy & Procedure

• S3.3 Medication Management Policy & Procedure

  • S3.3-01 Medication Management Plan and Consent

  • S3.3-02 Medication Management Chart

  • S3.3-03 Medication Management Administration Record

  • S3.3-04 Schedule 8 Medication Register

• S3.4 Waste Management Policy & Procedure

  • S3.4-01 Waste Management & Disposal Plan

• S3.5 Client Money Policy & Procedure

  • S3.5-01 Client Money and Property - Easy read

  • S3.5-02 Client Financial Transaction Record

• S3.6 Emergency & Disaster Management Policy & Procedure

  • S3.6-02 Emergency & Disaster Plan - Client (Brochure)

• S3.7 Client Transport Procedure

• S3.7-01 Client Transfer to Hospital

  • S3.7-02 Client Hospital Transfer Form

• S3.8 Missing Person/Absconding Policy & Procedure

• S3.11 Client Health Deterioration and Management

  • S3.11-01 Client Hospital Transfer Form

• S3.12 No Client Response to Schedule Visit

• S3.13 Rostering and Scheduling Procedure

  • S3.13-01 Support Worker - Rostering and Scheduling Instructions

S4.0 Support Coordination

This section relates to delivery of My Supports Support Coordination. We may add more here in the future.

• S2.2-05 Client Support Plan - Support Coordination (used for SC only)

  S3.1-02 Community Visit Safety Assessment - Support Coordination

• S3.6-03 Emergency Plan - Support Coordination

• S4.0 Support Coordination Policy and Procedure

• S4.0-01 Support Coordination Handover Form

• S4.2-01 Support Coordination Conflict of Interest Client Disclosure

  S4.2 Support Coordination Conflict of Interest Policy

• S4.3 Emergency Line Items - Support Coordination

  • S4.3-01 Schedule of Supports – Support Coordination ELI

• S4.0-02 Billing Guidelines - Support Coordination

• S4.0-03 NDIS Service Provider Progress Report

• S4.0-04 End of Plan Report (Progress Report)

• S4.0-05 Ceasing External Services

S5.0 Accommodation Supports (ILO & SIL)

Our Accommodation Supports Policy defines our approach to Supported Independent Living (SIL) and Independent Living Options (ILO) services. This section is still in development, so check back soon.

• S5.0 Accommodation & Supports Policy

• ILO Process

  • S5.1-01 ILO Service Design Template

  • Schedule of Supports Support ILO Exploration and Design

  • S5.1-03 ILO Monthly Monitoring Template

  • S5.1-05 ILO Procedure

  • ILO Host Handbook

  • ILO Procedure

  • ILO Schedule

  • S5.1-07 Partner Screening and Assessment Form

  • S5.1-08 ILO Annual Review & Reporting Tool

  • S5.1-09 ILO Incident, Hazard, Near-Miss Report

• SIL Procedure

  • Material Safety Data Sheet-Register

  • Emergency and Disaster Plan (SIL)

  • S5.2-03 Fire Drill Safety Equipment Checklist

  • S5.2-05 Fire Drill Record

S6.0 Clinical (HIDPA)

These Policies and Procedures explain clinical care (HIDPA) roles, responsibilities and processes across My Supports services.

• S6.0 Clinical Governance Policy

• S6.1 Complex Bowel Care Procedure

  • S6.1-01 Bowel Care Chart

  • S6.1-02 Bowel Management Plan

• S6.2 Enteral Feeding Procedure

  • S6.2-01 Enteral Feeding Chart

• S6.3 Severe Dysphagia Management Procedure

• S6.4 Tracheostomy Management Procedure

• S6.5 Urinary Catheter Management Procedure

  • S6.5-01 Urinary Catheter Management Plan

  • S6.5-02 Fluid Balance Chart

• S6.6 Ventilator Management Procedure

• S6.7 Subcutaneous Injections Procedure

• S6.8 Complex Wound Management Procedure

• S6.9 Skin, Pressure Care and Wound Management Procedure

  • S6.9-01 Skin Integrity Chart

  • S6.9-02 Skin Management Plan

• S6.10 Stoma Care Procedure

  • S6.10-01 Stoma Management Plan

• S6.1 1 Epilepsy Management Procedure

• S6.12 Autonomic Dysreflexia Management Procedure

  • S6.12-01 Autonomic Dysreflexia Management Plan

• S6.13 Diabetes Management Procedure

  • S6.13-01 Diabetes Management Plan

  • S6.13-02 Blood Glucose Monitoring Chart

• S6.14 Anaphylaxis Management Procedure

• S6.15 Asthma Management Procedure

• S6.16 Clinical-Client Specific Documentation and Training Summary

S7.0 Behaviour Support

Behaviour support policy and procedures ensure each client receives care that meets their requirements, while reducing, managing or eliminating any restrictive practices.

• S7.0 Behaviour Supports Policy & Procedure

• S7.1 Restrictive Practices Procedure

  • S7.1-01 Use of Restrictive Practices Consent Form

  • S7.1-02 Restrictive Practices Flow Chart

  • S7.1-03 Restrictive Practices Panel Consent Form

S8.0 Early Childhood

The following are to inform staff and managers of their obligations in regard to ensuring the safety and wellbeing of children and young people in our care.

• S8.0 Early Childhood Policy & Procedure

• S8.1 Child Safety Policy